Return Policy

Thank you for purchasing at CryoBall MD. Your satisfaction is our priority, and we’re committed to providing our customers with top-quality medical devices. However, due to the nature of our products, we have implemented a return policy that maintains the highest level of safety and hygiene standards.

Guidelines for Returns:

1. Unopened Products Only: We can only accept returns of products that are unopened and in their original condition. Since CryoBall MD devices are medical-grade products, for safety and hygiene reasons, opened items cannot be returned.

2. Return Period: Returns are accepted within 30 days from the date of purchase. Products returned after this period will not be eligible for a refund or exchange.

3. Condition: Items must be in their original packaging and accompanied by a receipt or proof of purchase.

4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

5. Exclusions: Sale items and gift cards are non-returnable and non-refundable.

How to Return:

For returns, please contact our customer service team at info@cryoballmd.com for further instructions.

Contact Us:

For any queries regarding the return process or policy, feel free to contact our customer service team. We are here to assist you and ensure a smooth return experience.

Thank you for understanding and adhering to our return policy.